Privacy Policy

Last Updated: 03/25/2025

At Paws to the Wall, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our pet-sitting services.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you provide to us when using our services or visiting our website. This includes:

Personal Identification Information: Your name, email address, phone number, and mailing address.
Pet Information: Details about your pet, including their breed, age, health condition, medications, and behavior.
Payment Information: Billing details provided when making payments, such as credit card information (though we do not store sensitive payment data).
Website Usage Information: Information about your interactions with our website, including cookies, IP addresses, and browsing behavior.

2. How We Use Your Information

We use the information we collect for the following purposes:

Provide Services: To schedule, deliver, and manage the pet care services you request.
Customer Support: To respond to your inquiries, provide assistance, and communicate with you about your bookings and services.
Processing Payments: To process and confirm payments for services rendered.
Improve Our Services: To improve our website and services based on user feedback and usage patterns.
Marketing Communications: To send you promotional emails, newsletters, or updates (with your consent). You can opt-out at any time.

3. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes the use of encryption technologies, secure servers, and other protective measures.

However, no method of data transmission over the internet or method of electronic storage is 100% secure, and while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your user experience. Cookies are small text files stored on your device that help us remember your preferences, analyze site traffic, and provide targeted advertising.

You can control the use of cookies through your browser settings, but please note that disabling cookies may impact the functionality of our website.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist in operating our business (e.g., payment processors, email marketing platforms). These service providers are required to maintain the confidentiality of your information.
Legal Compliance: We may disclose your information when required by law, such as to comply with a subpoena or other legal processes.
Business Transfers: If Paws to the Wall is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

6. Your Data Protection Rights

Depending on where you are located, you may have the following rights regarding your personal data:

Access: You can request to see the personal data we hold about you.
Correction: You can request corrections to any inaccurate or incomplete data we hold.
Deletion: You can request that we delete your personal data, subject to legal and contractual obligations.
Opt-Out of Marketing Communications: You can unsubscribe from marketing emails at any time by following the unsubscribe instructions in the email or contacting us directly.
Withdrawal of Consent: If we are processing your data based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once it is no longer necessary to retain your data, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of these third-party sites.

9. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. By continuing to use our website and services, you consent to the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Paws to the Wall
Email: PawsToTheWall@yahoo.com
Phone: (707)357-1361

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.